RETURN AND REFUND POLICY

Last Updated: October 23, 2026

At Sculpt Shapewear, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund policy below to understand the conditions and process for requesting a return.

1. Return Eligibility

Eligible return requests must be submitted within 30 days of delivery.

To qualify for a return, the item must be new, unworn, unused, and in its original condition. Items must not show signs of wear, washing, damage, or alteration. Original packaging and any included accessories should be returned where applicable.

Items that do not meet these conditions may not qualify for a return, subject to applicable consumer protection laws.

2. How to Request a Return

To request a return, please contact our customer support team using the contact details provided on our website. Include your order number, the item you wish to return, and the reason for your request.

Please wait for return instructions before sending an item back. Returns sent without prior contact or to an unapproved address may experience processing delays.

3. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

If a refund is not approved, we will explain the reason where appropriate.

4. Items That Arrive Damaged or Incorrect

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as reasonably possible. Include your order number and a description of the issue, along with photographs where helpful.

We will review the information and advise you on the available resolution in accordance with applicable law.

5. Exchanges

If you would like to exchange an item for a different size or another available option, please contact our customer support team. Exchanges are subject to product availability and approval under the applicable return conditions.

If an exchange cannot be arranged, our team can explain any other available options.

6. Return Shipping

Please contact our customer support team before returning an item to receive instructions regarding the return shipment and any applicable shipping costs.

Responsibility for return shipping costs will depend on the reason for the return and applicable consumer protection laws. If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible with your order number. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

If an order has already shipped, you may need to follow the return process described in this policy, subject to applicable law.

8. Contact Us

For questions about returns, refunds, or exchanges, please contact Sculpt Shapewear through the contact details listed on our website.

Store Name: Sculpt Shapewear
Website: https://officialbodyshaper.com
Customer Support Email: msvioletlevi@gmail.com

Please replace the email placeholder with the official customer support email once it has been created.

9. Legal Rights

This policy does not limit any consumer rights that cannot legally be excluded or restricted under applicable law. Where mandatory consumer protection laws provide additional rights, those rights will apply.